B2B e-commerce and B2C businesses as manufacturers, distributors or wholesalers face many challenges, the most important of which is ensuring customer satisfaction. To help your customers put a smile on their faces, using the right ecommerce software platform is imperative for your business. Sana Commerce Cloud is one such platform. So, in this Sana Commerce review, we take a deep dive into what this ecommerce solution has to offer.
There's a lot to figure out, so let's get started.
What is Sana Commerce Cloud?
Sanaa Business Review
Sana Commercial was born in Rotterdam, the Netherlands in 2007. Its CEO is Michiel Schipperus, and the company aims to provide an e-commerce platform to help distributors, manufacturers and wholesalers run their online businesses. That is, by eliminating system silos and unnecessary complexity and adaptation that some mainstream e-commerce solutions cause.
First, the Dutch business helps entrepreneurs run an online store, providing customers with reliable and accurate data. The platform does this by combining your Microsoft Dynamics ERP system (Enterprise Resource Planning) and e-commerce capabilities as a unified structure. Therefore, you only need to maintain one database, and update the data in real time.
As of this writing, it is used by more than 1,500 businesses around the world in a variety of industries including automotive, chemical, construction, food and beverage, manufacturing, medical supplies, electronics, distribution and retail. Additionally, some of their well-known clients include heavyweights such as Mitsubishi, Hummer International and Pepco.
Sana Commerce also offers:
Flexibility: Sana Commerce has a separate front-end and back-end built on the React framework. This enables forward-thinking businesses to prepare for headless commerce and benefit from all the flexibility of this structure.
Fast performance: Sana Commerce Cloud improves front-end experience with fast page performance. In fact, it's the first single-page application (SPA) built explicitly for B2B businesses.
go to top
Sana Commerce Cloud Review: The Pros and Cons of Sana Commerce
We're going to cover a lot of information, but let's start this Sana Commerce review with a comprehensive list of pros and cons:
advantage:
It is suitable for B2B and B2C business.
It has rave reviews.
There is a handy online resource library, blog and FAQ section.
Before spending your hard-earned cash, you can request a free evaluation and a personalized demo tailored to your business.
Sana integrates with a number of add-ons, including Amazon Pay, World Pay, PayPal, FedEx, UPS, and MailChimp.
shortcoming:
No prices available on the Sana Commerce website
No free trial at the time of writing
Its website is not written in a language suitable for first-time users
Some reviewers said they found the software confusing to use
go to top
Sana Commerce Cloud Features
Sana Commerce offers a variety of features, but we are partitioning the following set of key features:
Order management
While it’s natural for businesses to focus on how their website looks, it’s equally important to have a platform that makes it easy to provide customers with a seamless experience.
Sana's order management features are designed to do just that.
How to do it?
By providing the following functions:
B2B and B2C order processing and returns management
Most notably, you can:
Real-time display of shopping cart calculations
Editing an order (including after placing an order)
Communicate order status to customers
Reorder past orders with just one click.
Facilitates simplified product returns
Use ERP's standard Request for Quotation (RFQ) process.
Customers can track their orders in real time.
Customers can save their shopping carts for later use.
Shoppers can benefit from dynamic billing and shipping addresses.
Consumers can access one-step checkout
Customers can view product brochures online
Needless to say, the above goes a long way toward making the email list ordering and returns process easier for you, your team, and most importantly, your customers.
Sanaa Business Review
Organizing and presenting products
Sana Commerce's order management feature automatically creates product pages for your online store based on the products in your ERP and product information management system (also known as a PIM system).
If you make any changes to the products in the ERP, it will be reflected in your online store in real time. As a result, all of your products will display the correct images, availability, ratings, reviews, product descriptions, prices, and more.
Sanaa Business Review
You can provide a localized experience
You can translate your online store into multiple languages ​​using Sana's ready-to-use language packs. You can also translate only certain pages based on product availability in different countries. Needless to say, this feature is especially useful for entrepreneurs looking to expand their global reach.
Sanaa Business Review
Manage online and offline order history
You can keep all your online and offline order data in one place with Sana Commerce Cloud. This allows customers to view their past orders via email, phone and fax.
Sanaa Business Review
Native ERP integration
Sana Commerce's native ERP integration ensures you never lose a sale. Nor will you ever run into a situation where you have to fix incorrect data. That said, because any changes you make are updated in real-time and all data is stored in one place, it does wonders for eliminating duplication, silos, and confusion.
Sanaa Business Review
Improve customer experience
To stay ahead of your competitors, it is imperative to keep your customers happy by delivering a great customer experience. Sana Commerce helps you do this by:
Account management from one centralized dashboard
From the convenience of one account dashboard, you and your customers can view each customer's orders, quotes, returns, and more. Customers can also view their account history with your business without having to call/email your customer support team.
Sana Commerce Reviews
Efficient invoicing
You can let customers pay invoices online, and B2B customers can pay multiple invoices at the same time, saving you time and reducing errors.
Sana Commerce Reviews
ERP Standard Quote Request Process
Sana Commerce is designed to meet the needs of different order scenarios. This includes different industries, what you sell, and who you sell to. Your customers can also create or quote orders using ERP's standard request for quote process.
Try - Shopify
Advertisement ⓘ
Sana Commerce Reviews
visual designer
Sana Commerce comes with a drag-and-drop visual designer that enables you to build a customer-facing website that supports omnichannel buying. Also, all pages are responsive and therefore mobile, desktop and tablet friendly.
You can also let customers zoom in on specific features from a single product image. From here, customers can also add products to their cart and view additional product information. This is especially useful for B2B customers who sell spare parts, for example.